Shipping & Delivery Policy

At Epicura, we ensure that our medical-grade skincare reaches you with the same precision and care used in our formulations.

1. Delivery Timelines

• Major Cities (Lahore, Karachi, Islamabad, etc.): 2–4 business days.

• Rest of Pakistan: 3–5 business days.

• Orders placed on Sundays or public holidays will be processed on the next business day.

2. Order Tracking

Once your order is dispatched, you will receive a confirmation message with a Tracking ID. This allows you to monitor your package from our warehouse to your doorstep.

3. Cash on Delivery (COD)

To ensure a secure and trusted shopping experience, we offer Cash on Delivery services nationwide. Please ensure the exact amount is available at the time of delivery for a seamless experience.

4. Handling & Product Safety

Our formulas are steroid-free and highly sensitive to quality control. Every order is shipped in secure, protective packaging to maintain the integrity and potency of the active ingredients during transit.

5. Damaged Shipments

If your package arrives visibly tampered with or damaged, please do not accept the delivery and contact our support team immediately so we can resolve the issue for you.

6. Contact Us

For any queries regarding your shipment, our team is available to assist:

• Email: support@epicura.store

• Hours: Monday – Saturday | 10 AM – 6 PM